yoin hotel kyoto gion

faqFrequently asked questions

Services

  • Q

    Is one-person stay available?

    A

    We accept one-person reservations. Please feel free to stay with us.

  • Q

    I expect to be late for check-in. Can it be extended?

    A

    If you will be arriving later than the check-in time you informed us of at the time of your reservation or later than 8:00PM, please contact the hotel.
    TEL:+81-75-533-8855

  • Q

    Can the check-out time be extended?

    A

    Our hotel does not offer late check-outs.

  • Q

    Can you hold baggage before check-in and/or after check-out?

    A

    We will hold them for you at the front desk. (There may be some items we cannot hold).
    Furthermore, we ask that guests look after valuables under their own responsibility.

  • Q

    Do you offer room service?

    A

    Our hotel offers food delivery from nearby restaurants affiliated with our hotel as well as an in-room massage service. Please inquire at the front desk for these services.

  • Q

    What items do you lend to guests?

    A

    We lend extra beds, baby cribs, bed guards, trouser presses, pillows (memory foam pillows, non-allergenic pillows), DVD/Blu-ray players (for playback only), clothing hangers, and other items.
    Supplies are limited, so please inquire with us in advance.

  • Q

    Do you lend wheelchairs?

    A

    We apologize, but we do not.

  • Q

    Illness and injury during your stay: What should I do if I fall ill?

    A

    Please contact the front desk first.
    If you require examination by a physician, we will immediately refer you to the nearest medical facility.

Lodging and Guest Rooms

  • Q

    What are the check-in and check-out times?

    A

    Check-in is from 3:00PM, and check-out is until 11:00AM.

  • Q

    Is one-person stay available?

    A

    We accept one-person reservations.
    Please feel free to stay with us.

  • Q

    Can pets stay with guests?

    A

    Our hotel does not allow pets in the rooms with guests.
    Please understand that we cannot hold pets you are travelling with.

  • Q

    Do you have rooms with a bath separate from the toilet?

    A

    All of our rooms have separate baths and toilets.

  • Q

    What amenities are included in the rooms?

    A

    All guest rooms have bath amenities (GILCHRIST&SOAMES), a toothbrush set, razors and shaving cream, a set of cotton products, body towels, hairbrushes, shower caps, bath salts, slippers, shoe shine paper, etc.
    We also offer Inoda coffee, gyokuro green tea, roasted green tea, and Tsubakido Kyoto black tea teabags and other drinks in the rooms for your enjoyment.

  • Q

    Is an Internet connection availabile?

    A

    We offer wireless LAN and high-speed internet connections (free of charge), but please bring your own PC or other device.

  • Q

    Are refrigerators installed?

    A

    All rooms have refrigerators installed.
    There are various drinks inside available (you will be charged for these drink).

  • Q

    Are the rooms equipped with beds or Japanese futons?

    A

    All rooms are installed with beds.
    We use the highest grade of Simmons beds, which guarantee ultimate comfort.

Facilities and Equipment

  • Q

    Do you have elevators?

    A

    We have one elevator.

  • Q

    Is an Internet connection available?

    A

    We offer wireless LAN and high-speed internet connections (free of charge), but please bring your own PC or other device.

  • Q

    Do you have computers for free use or rental?

    A

    We do not offer computers for rental.
    We ask that you please bring your own computer.

  • Q

    Do you have non-smoking rooms?

    A

    All floors and rooms at our hotel are non-smoking, and we do not offer smoking rooms.

  • Q

    Please tell me about the equipment and amenities in your rooms.

    A

    We offer various types of equipment and amenities, which you can see on this page.

  • Q

    Does your facilities have an easy accessible enviornment?

    A

    We do not have a complete easy accessibility, but we will do everything we can to accommodate all guests.
    Please contact us directly for details.

  • Q

    Are your facilities available for use without lodging?

    A

    We apologize, but our hotel facilities are only available for use by lodging guests.

  • Q

    Do you take orders for drinks, etc.?

    A

    Please use the bar, which is located in the 1F lobby.
    We also offer various drinks in the refrigerators in the rooms (you will be charged for these drinks).

Other

  • Q

    Do you have parking spaces?

    A

    There are no parking facilities connected to or affiliated with our hotel. If you are arriving by car, please use the coin-operated parking spaces nearby.

  • Q

    Can you arrange for taxis?

    A

    We can arrange for them at the front desk.

  • Q

    Are their convenience stores or restaurants nearby?

    A

    We arelocated in the city-center, so there are many restaurants and other stores located within a few minutes’ walking distance.
    Please inquire at the front for details.

  • Q

    Is there a hospital nearby?

    A

    There are several clinics. Please inquire at the front for details.

Check vacancies and make reservations

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